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10.07.2024
Workforce Planning Specialist
Riyadh
The call center workforce manager role is pivotal incall center management. They are meant to drive optimal productivity within a multi-site, multi-skilled, 24/7 call center setup.This role centralizes forecasting, scheduling, and intraday performance management. Its ultimate purpose is to ensure ...
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Majorel KSA
22.08.2024
Customer Service Quality Manager
Riyadh
... the overall customer experience.Responsibilities:Implement and manage quality assurance programs to ensure that customer service standards are met or exceeded.Analyze customer feedback and data to identify areas for improvement in customer service.Develop and implement strategies to enhance the ...
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Majorel KSA
Today
Assistant Operations Manager
Riyadh
The Assistant Operations Manager will be responsible for supporting the operations team in achieving the company's objectives. They will assist in managing the day-to-day operations and ensuring smooth workflow. The ideal candidate should have a minimum of 3 years of experience in operations ...
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Majorel KSA
10.07.2024
Workforce Planning Specialist
Riyadh
... The call center workforce manager role is pivotal incall center management. They are meant to drive optimal productivity within a multi-site, multi-skilled, 24/7 call center setup. This role centralizes forecasting, scheduling, and intraday performance management. Its ultimate purpose is to ...
More »
Majorel KSA
21.08.2024
Customer Service Quality Manager
Riyadh
... the overall customer experience. Responsibilities: Implement and manage quality assurance programs to ensure that customer service standards are met or exceeded. Analyze customer feedback and data to identify areas for improvement in customer service. Develop and implement strategies to enhance ...
More »
Majorel KSA
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